Outage in Piano Software

Traffic drop - Piano Insight

Resolved Minor

November 22, 2025 - Started 4 months ago - Lasted 2 days
Official incident page

Incident Report

We noticed a significant traffic drop in Insight started on November 22, 2025 02:37 UTC. The technical team identified the root cause and is now working on the resolution.

Components affected

Piano Software API Endpoints - cxense - api.cxense.com Piano Software Piano Insight Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/24/2025 08:25AM

This incident has been resolved.

MONITORING 4 months ago - at 11/22/2025 05:47AM

Monitoring - The issue has been resolved, and services are operating normally. We are continuing to monitor the situation to ensure ongoing stability.

IDENTIFIED 4 months ago - at 11/22/2025 05:12AM

We noticed a significant traffic drop in Insight started on November 22, 2025 02:37 UTC. The technical team identified the root cause and is now working on the resolution.

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