Outage in Piano Software

Piano Insight is experience a production incident

Resolved Major
November 27, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We noticed a significant traffic drop in Insight started on November 28, 2025 01:54 UTC. Our engineers are investigating the issue.
Components affected
Piano Software Piano Insight Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/28/2025 04:45AM

This incident has been resolved.

MONITORING about 1 month ago - at 11/28/2025 03:54AM

Our engineers have identified the root cause and have implemented the fix. We are monitoring the results.

INVESTIGATING about 1 month ago - at 11/28/2025 03:26AM

We noticed a significant traffic drop in Insight started on November 28, 2025 01:54 UTC. Our engineers are investigating the issue.

Latest Piano Software outages

Elevated API Errors - 16 days ago
[Piano Analytics] Data Ingestion Issue - 24 days ago
Piano service disruption due to Cloudflare outage - about 1 month ago
CXense - Delays in ingestion of user profile updates - about 1 month ago
[Piano Content] Crawling delay - about 1 month ago

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