Outage in Piano Software

[Piano Content] Crawling delay

Resolved Minor
December 02, 2025 - Started 10 days ago - Lasted about 11 hours
Official incident page

Incident Report

We are currently experiencing an incident where newly published articles are not crawled immediately due to an accumulated event lag. Our engineers identified the issue and promptly applied a fix. The system is clearing the processing backlog, and normal crawling should resume within a few hours.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 12/02/2025 08:01PM

The issue has been resolved, and crawling services are operating normally.

MONITORING 10 days ago - at 12/02/2025 01:02PM

Crawler processing is now functioning normally. However, we are still observing an approximate 4-hour delay. We are closely monitoring the situation and will update once the lag has been fully resolved.

IDENTIFIED 10 days ago - at 12/02/2025 09:02AM

We are currently experiencing an incident where newly published articles are not crawled immediately due to an accumulated event lag. Our engineers identified the issue and promptly applied a fix. The system is clearing the processing backlog, and normal crawling should resume within a few hours.

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