Outage in Piano Software
Piano Crawler not crawling
Resolved MinorIncident Report
Piano Crawler has not been crawling for the last 24 hours.
We are currently investigating the issue.
Components affected
Piano Software Piano Content Crawler Data CollectionNeed to monitor Piano Software outages?
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 01/19/2026 08:35AM
This incident has been resolved.
MONITORING
9 days ago - at 01/19/2026 07:22AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 01/19/2026 06:54AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 01/19/2026 03:55AM
We are still looking into this issue, but the investigation shows that this affects only a small number of sites, not all of them.
INVESTIGATING
9 days ago - at 01/19/2026 02:23AM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 01/19/2026 12:05AM
Piano Crawler has not been crawling for the last 24 hours.
We are currently investigating the issue.
Latest Piano Software outages
Composer segmentation issues [EU region] - 16 days ago
Elevated API Errors - about 1 month ago
[Piano Analytics] Data Ingestion Issue - about 1 month ago
Piano service disruption due to Cloudflare outage - about 2 months ago
CXense - Delays in ingestion of user profile updates - about 2 months ago
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