Outage in Picqer

Parcel Pro - shipments error

Resolved Minor
August 20, 2025 - Started 27 days ago - Lasted 2 days
Official incident page

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Outage Details

Users are experiencing 'Misdirected Request' errors when creating Parcel Pro shipments. We've contacted Parcel Pro about this, they are aware of the issue and are working on a fix.
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 08/22/2025 09:24AM

This incident has been resolved.

MONITORING 25 days ago - at 08/22/2025 07:32AM

The last error was seen at 8:35 this morning. We are monitoring and will resolve the incident shortly. Please contact us if any problem persists.

IDENTIFIED 26 days ago - at 08/21/2025 01:36PM

The issue is ongoing: some shipments randomly receive an invalid shipping label from Parcel Pro / Shops United. They are aware of the issue and are working on resolving it urgently.

If an errored label occurs, we advise cancelling the shipment in Picqer to prevent incorrect tracking notifications from being sent to the webshop and customers, and then retry creating the shipment.

IDENTIFIED 27 days ago - at 08/20/2025 11:55AM

Users are experiencing 'Misdirected Request' errors when creating Parcel Pro shipments. We've contacted Parcel Pro about this, they are aware of the issue and are working on a fix.

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