Outage in Picqer

Bol - problems importing orders and creating shipping labels

Resolved Minor
November 05, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

Users can experience problems while creating a VVB shipping label. We've contacted Bol for more information and will post updates here.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/05/2025 04:04PM

The issue has been resolved. We are retroactively re-syncing shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.

MONITORING about 1 month ago - at 11/05/2025 02:56PM

Backlogged orders are available in the Bol API again. New orders since 15:00 are imported to Picqer now. We will re-sync shipments that were created during the unavailability of the Bol API, to make sure all shipments are sent to Bol.

MONITORING about 1 month ago - at 11/05/2025 02:14PM

Bol has noted that the order import issue: https://partnerplatform.bol.com/nl/storingen/vvb-bestellingen-laden-niet/ has been resolved. We will automatically import any missed orders and monitor the situation.

The issue regarding the shipping labels seems to be resolved.

INVESTIGATING about 1 month ago - at 11/05/2025 01:51PM

Users can experience problems while creating a VVB shipping label. We've contacted Bol for more information and will post updates here.

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