Outage in Pineapple Network
YMCA College Squares, 570 Lygon Street, Carlton North 3053
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/06/2025 06:17AM
A temporary fix has been applied, and the devices are currently stable. The power instability was caused by a faulty electrical component
MONITORING
about 2 months ago - at 09/06/2025 02:36AM
The BM office has confirmed that technicians are actively monitoring the power termination circuit boards.
INVESTIGATING
about 2 months ago - at 09/05/2025 11:06PM
The BM office has confirmed that the power instability issue is being investigated, and necessary actions will be taken to resolve it.
INVESTIGATING
about 2 months ago - at 09/05/2025 12:17PM
Engineers have observed that the power supply in the common areas of YMCA College Square is unstable, resulting in disruptions to network devices on Levels 6 to 8
INVESTIGATING
about 2 months ago - at 09/05/2025 12:11PM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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