Outage in Pineapple Network

Multiple Sites

Resolved Minor

September 27, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available. Sites Affected: 1 Roy Street 454 St Kilda Road We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/27/2025 02:21PM

This incident has been resolved. A fix has been applied to the uplink interfaces of the affected devices and the sites are up and running.

INVESTIGATING 7 months ago - at 09/27/2025 12:45PM

Engineers have observed network alarms which are currently causing disruption to services for some customers across multiple sites. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

Sites Affected:

1 Roy Street
454 St Kilda Road

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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