Outage in Pineapple Network

2 Ballarat Road, Footscray

Resolved Minor

April 13, 2026 - Started 8 days ago - Lasted about 8 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 04/14/2026 12:38AM

This incident has been resolved

MONITORING 7 days ago - at 04/14/2026 12:01AM

The issue was identified as being related to the fiber path of the network device, and it has now been resolved. All services are fully restored and back online

INVESTIGATING 7 days ago - at 04/13/2026 11:36PM

The field technician has arrived on-site, and further investigations are currently underway. Additional updates will be shared as they become available

INVESTIGATING 7 days ago - at 04/13/2026 10:53PM

Field Technician has been dispatched to the site for further investigation.

INVESTIGATING 8 days ago - at 04/13/2026 04:37PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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