Outage in Pineapple Network

5 Lawson Street, Southport Central, 4215

Resolved Minor

March 30, 2026 - Started 22 days ago - Lasted about 1 hour
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 22 days ago - at 03/30/2026 01:39AM

The Network devices are stable. This incident has been resolved.

MONITORING 22 days ago - at 03/30/2026 01:05AM

A power issue at the site caused a loss of power to network devices. Power has been restored, and services are back online. Engineers are monitoring the connections.

INVESTIGATING 22 days ago - at 03/30/2026 12:25AM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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