Outage in Pineapple Network
2 Ballarat Road, 3011
Resolved MinorIncident Report
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/08/2025 08:58AM
All the services are stable now. It was confirmed that issue has been resolved now.
MONITORING
6 months ago - at 10/08/2025 04:27AM
A fix has been implemented by the Third party service provider and Engineers are monitoring the results. All services are back to normal.
INVESTIGATING
6 months ago - at 10/08/2025 12:02AM
Third Party field Tech team has reached the site and further investigations are underway.
INVESTIGATING
6 months ago - at 10/07/2025 11:44PM
Third party service provider has dispatched their Tech team to the site. Further updates will be provided as they become available.
INVESTIGATING
6 months ago - at 10/07/2025 10:10PM
The issue has been escalated to the third party service provider. Further updates will be posted as they become available.
INVESTIGATING
6 months ago - at 10/07/2025 09:17PM
Field Technician has reached site to further investigate the issue.
INVESTIGATING
6 months ago - at 10/07/2025 12:17PM
Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.
We apologise for any inconvenience caused and are working to resolve issue as soon as possible.
If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.
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