Outage in Pineapple Network

1 Freshwater Place, 3006

Resolved Minor
October 21, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/21/2025 03:37PM

This incident has been resolved. All services are back online after the area/street power outage

IDENTIFIED 4 days ago - at 10/21/2025 02:02PM

Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.

INVESTIGATING 4 days ago - at 10/21/2025 01:57PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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