68 La Trobe Street, 3000

This incident has been resolved.

The faulty device has been replaced and the services are back online. Engineers are monitoring the results.

Onsite Technician has identified that the Level 10 Network device is faulty after the power outage. Actively working on to replace the device.

Field Technician has been dispatched to the site to investigate further on the offline networking device at Level 10 of the building.

Most of the devices recovered and stable for more than 1 hour. Only 1 device at Level 10 is still down and DGtek is working with building manager to check power status to that unit.

Engineers have identified that the interruption to the service is due to the ongoing power outage at the area/street.

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.