Outage in Pineapple Network

412 St Kilda Road, Melbourne, 3004, Victoria

Resolved Minor

May 26, 2026 - Started 4 days ago - Lasted about 2 hours
Official incident page

Incident Report

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available. We apologise for any inconvenience caused and are working to resolve issue as soon as possible. If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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Latest Updates ( sorted recent to last )

RESOLVED 4 days ago - at 05/27/2026 12:17AM

This incident has been resolved

MONITORING 4 days ago - at 05/26/2026 11:37PM

The network device has recovered, and engineers are currently monitoring the results.

IDENTIFIED 4 days ago - at 05/26/2026 11:04PM

The building management has confirmed that the outage is due to a water burst, and the power has been shut down, causing the network device to go offline

INVESTIGATING 4 days ago - at 05/26/2026 10:34PM

Engineers have observed network alarms at the listed location which are causing disruption to some customer services. Engineers are now investigating the issue. Further updates will be given as soon as they are available.

We apologise for any inconvenience caused and are working to resolve issue as soon as possible.

If you require further information relating to this incident, please e-mail us on support@pineapple.net.au or call 1300 857 501.

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