Outage in Pinecone

[GCP-Starter] Increase in write operations errors and an increase in freshness lag.

Resolved Minor
March 10, 2025 - Started about 1 month ago - Lasted 28 days
Official incident page

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Outage Details

We are investigating increased write operations (updates, deletes, and upserts) errors and freshness lag in our legacy free tier, GCP-Starter. In the meantime, all users can migrate to our Serverless offering: https://docs.pinecone.io/guides/indexes/convert-a-gcp-starter-index-to-serverless
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/07/2025 12:27PM

This incident has been resolved. As communicated via email, all indexes in the gcp-starter environment must be migrated to serverless.

INVESTIGATING about 1 month ago - at 03/10/2025 05:04PM

We are investigating increased write operations (updates, deletes, and upserts) errors and freshness lag in our legacy free tier, GCP-Starter.

In the meantime, all users can migrate to our Serverless offering:
https://docs.pinecone.io/guides/indexes/convert-a-gcp-starter-index-to-serverless

Latest Pinecone outages

[Serverless][AWS][us-east-1] Newly created indexes failing to initialize - 28 days ago
API requests to records (Pinecone Inference) endpoints failing with 404 error in GCP and Azure serverless environments - about 1 month ago
[Serverless] [GCP] [us-central1] Increase in latency for all operations - 2 months ago
Metrics in console not populating for serverless indexes - 2 months ago
[Serverless] [AWS] [eu-west-1] Increased latency and 5xx errors on write path - 2 months ago

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