Outage in Pinecone

Console stuck loading after login for some users

Resolved Minor
August 29, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue where some users are unable to access the console after logging in. Affected users may see the console stuck in a loading state. The issue is related to elevated errors from our authentication provider.
Components affected
Pinecone Console

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/29/2025 10:42PM

This incident has been resolved.

MONITORING about 2 months ago - at 08/29/2025 09:13PM

The loading issue has recovered, and we are continuing to monitor.

INVESTIGATING about 2 months ago - at 08/29/2025 08:28PM

We are investigating an issue where some users are unable to access the console after logging in. Affected users may see the console stuck in a loading state. The issue is related to elevated errors from our authentication provider.

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