Outage in Ping Identity

DaVinci service degradation in EU Region

Resolved Minor
January 14, 2025 - Started about 9 hours ago - Lasted 28 minutes
Official incident page

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Outage Details

DaVinci traffic to our Frankfurt datacenter may experience extended response times. Ping engineers have identified the root-cause and is shifting all traffic to our healthy EU datacenter.
Latest Updates ( sorted recent to last )
RESOLVED about 9 hours ago - at 01/14/2025 08:45PM

A subset of traffic to our EU Central datacenter experienced intermittent errors or high response times from 2005 UTC to 2018 UTC. The issue has been resolved.

MONITORING about 9 hours ago - at 01/14/2025 08:28PM

A subset of traffic to our EU Central datacenter experienced intermittent errors or high response times from 2005 UTC to 2018 UTC. The issue has been resolved.

IDENTIFIED about 9 hours ago - at 01/14/2025 08:23PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 9 hours ago - at 01/14/2025 08:20PM

DaVinci traffic to our Frankfurt datacenter may experience extended response times. Ping engineers have identified the root-cause and is shifting all traffic to our healthy EU datacenter.

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