Outage in Ping Identity

PingOne Audit Reporting Service Performance Degradation in US East

Resolved Minor
April 03, 2025 - Started 25 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Monitoring systems have detected a performance issue with Ping Identity's PingOne Audit Reporting in the US East region. Customers in this region may experience delay in the data coming to their Audit report. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover. For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.
Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 04/03/2025 01:15PM

All the related alerts are settled down and there is no customer impact. Resolving the incident

MONITORING 25 days ago - at 04/03/2025 08:32AM

All the related alerts are settled down. Monitoring the current situation now.

INVESTIGATING 25 days ago - at 04/03/2025 07:21AM

There was a planned maintenance activity on Cassandra which generated these alerts. Post the maintenance activity the alerts are reduced.

INVESTIGATING 25 days ago - at 04/03/2025 05:47AM

Monitoring systems have detected a performance issue with Ping Identity's PingOne Audit Reporting in the US East region. Customers in this region may experience delay in the data coming to their Audit report. The Incident response team has been notified and is currently working the issue. We will update this message when the incident has been identified. Automated monitoring systems will update affected components and will resolve operational status as systems recover.

For additional questions please contact Ping Identity Technical Support by opening a case through The Community/Support site (https://www.pingidentity.com/en/account/sign-on.html), or follow this incident on https://status.pingidentity.com for real-time service updates.

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