Outage in Pitney Bowes

AWS Service Outage causing errors for Expedited Delivery Services - Incident - Initial Notification

Resolved Major
October 20, 2025 - Started about 9 hours ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently experiencing technical issues with our PB Expedited Delivery Services PRODUCTION environment that may prevent you from using Create SHipment and Rate Shipment features of the Expedited Delivery Services. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 10/20/2025 08:43PM

This incident has been resolved. AWS Errors have stopped and we are closely monitoring the results.

INVESTIGATING about 7 hours ago - at 10/20/2025 06:37PM

We are continuing to investigate this issue with AWS.

INVESTIGATING about 9 hours ago - at 10/20/2025 04:32PM

We are continuing to investigate this issue.

INVESTIGATING about 9 hours ago - at 10/20/2025 04:22PM

We are currently experiencing technical issues with our PB Expedited Delivery Services PRODUCTION environment that may prevent you from using Create SHipment and Rate Shipment features of the Expedited Delivery Services.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.

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