Outage in Pixieset

Slow photo processing

Resolved Minor
July 07, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently experiencing higher than normal upload volumes. Images may be displayed in Processing status for longer than usual. You do not need to upload your photos again.
Components affected
Pixieset Client Gallery
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/07/2025 10:02PM

This incident has been resolved. We apologize for any inconvenience.

MONITORING about 2 months ago - at 07/07/2025 09:32PM

We’ve implemented a fix to address the photo processing delays and are seeing improvements. Processing is still catching up and may take a bit longer to fully return to normal. Thank you for your patience in the meantime.

IDENTIFIED about 2 months ago - at 07/07/2025 08:59PM

We have resolved the underlying issue and we are working on improving processing times for the remaining photos. Thank you for your patience in the meantime.

IDENTIFIED about 2 months ago - at 07/07/2025 07:37PM

We have identified the issue and are working with our partners to restore service as quickly as possible.

INVESTIGATING about 2 months ago - at 07/07/2025 06:58PM

We are currently experiencing higher than normal upload volumes. Images may be displayed in Processing status for longer than usual. You do not need to upload your photos again.

Latest Pixieset outages

Technical issues with Client Galleries and Dashboard - 6 days ago
Technical Issues with Client Gallery Sharing - about 2 months ago
Temporary delay in photo uploading - over 1 year ago
Technical issues with custom domains. - almost 2 years ago
Issues with collection and set creation - almost 2 years ago

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