Outage in Pixlee

Facebook / IG collection degraded

Resolved Minor
August 30, 2023 - Started over 1 year ago - Lasted 2 days
Official incident page

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Outage Details

Meta APIs are currently experiencing an issue in which certain content is incorrectly being marked as not collectable due to permissions. This is a pervasive issue that Meta is currently working to resolve. This can affect the collection and permissioning of Facebook and IG content. More information can be found here. https://developers.facebook.com/support/bugs/296153916339672/?join_id=fce9caa2d495a We will update when we receive further updates from Meta.
Components affected
Pixlee Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/01/2023 02:08PM

It appears the issue has been rectified and collections and permissions are back to normal.

MONITORING over 1 year ago - at 08/30/2023 03:01PM

Meta APIs are currently experiencing an issue in which certain content is incorrectly being marked as not collectable due to permissions. This is a pervasive issue that Meta is currently working to resolve.

This can affect the collection and permissioning of Facebook and IG content.

More information can be found here.

https://developers.facebook.com/support/bugs/296153916339672/?join_id=fce9caa2d495a

We will update when we receive further updates from Meta.

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