Outage in Pixlee

UGC content not loading

Resolved Major
April 29, 2025 - Started about 1 month ago - Lasted about 7 hours
Official incident page

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Outage Details

We're aware that some UGC features as widgets, API requests and some content are not loading, currently investigating the situation.
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/29/2025 10:30PM

This incident has been resolved.

MONITORING about 1 month ago - at 04/29/2025 08:06PM

We are continuing to monitor for any further issues.

MONITORING about 1 month ago - at 04/29/2025 08:06PM

The system has returned to an operational state for the vast majority customers.

IDENTIFIED about 1 month ago - at 04/29/2025 05:39PM

We have identified the issue and are currently working on a remediation. We are continuing to see elevated error rates and response times.

INVESTIGATING about 1 month ago - at 04/29/2025 03:37PM

We're aware that some UGC features as widgets, API requests and some content are not loading, currently investigating the situation.

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