Outage in Placetel

MS Teams Disruption

Resolved Major
January 02, 2024 - Started 12 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Placetel Microsoft Teams integration
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 01/02/2024 10:22AM

This incident has been resolved. Microsoft resolved the issue.

IDENTIFIED 12 months ago - at 01/02/2024 09:44AM

Update from our vendor:

Title: Some users may be unable to make Public Switched Telephone Network (PTSN) calls through Microsoft Teams

User impact: Users may be unable to make PTSN calls through Microsoft Teams.

Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.

Scope of impact: Impact is specific to some users who are served through the affected infrastructure.

IDENTIFIED 12 months ago - at 01/02/2024 09:12AM

We are currently engaging with the vendor as their servers appear to be unreachable.

INVESTIGATING 12 months ago - at 01/02/2024 09:06AM

We are currently investigating this issue.

Latest Placetel outages

Telephony disruption - about 1 month ago
Outbound/Inbound Calls - 7 months ago
Users are unable to login to Webex Control Hub - 8 months ago
Issues with upstream carrier - 10 months ago
Service disruption for a subset of customers - 11 months ago

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