Outage in Plaid

IDV Downtime

Resolved Major
October 20, 2025 - Started 13 days ago - Lasted about 13 hours
Official incident page

Incident Report

Identity Verification is experiencing downtime. SMS verification and Risk check went down at around 6:57 AM on 10/20/2025 UTC. Risk check is recovering but SMS verification is still down.
Components affected
Plaid API - Production

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 10/20/2025 11:14PM

This incident has been resolved.

MONITORING 12 days ago - at 10/20/2025 06:10PM

Recovery is in progress, and session success rates are improving. We are closely monitoring all systems.

MONITORING 12 days ago - at 10/20/2025 04:51PM

Identity Verification is experiencing downtime.

MONITORING 13 days ago - at 10/20/2025 12:27PM

SMS verification is back online, we are actively monitoring all systems.

INVESTIGATING 13 days ago - at 10/20/2025 10:52AM

Identity Verification is experiencing downtime.

Risk check has fully recovered, but SMS verification is still down.
As a temporary workaround, consider temporarily disabling SMS verification on your Identity Verification template.

We will update as soon as SMS verification comes back online.

INVESTIGATING 13 days ago - at 10/20/2025 09:51AM

Identity Verification is experiencing downtime.

SMS verification and Risk check went down at around 6:57 AM on 10/20/2025 UTC.

Risk check is recovering but SMS verification is still down.

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