Outage in Plaid

AWS Outage

Major
October 20, 2025 - Started about 22 hours ago
Official incident page

Incident Report

We are continuing to experience API and Dashboard failures due to the ongoing AWS outage that are causing errors on multiple surface areas. We are investigating mitigations and waiting on further updates from AWS.
Components affected
Plaid API - Production Plaid API - Sandbox

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Latest Updates ( sorted recent to last )
MONITORING about 13 hours ago - at 10/21/2025 02:22AM

We identified a fix that routes around the remaining errors for Dashboard, CRA and Transfer. We've monitored those service health and see full recovery.

IDENTIFIED about 17 hours ago - at 10/20/2025 10:48PM

We're seeing a low rate of lingering errors from the earlier AWS outage which is mostly contained to Dashboard, CRA and Transfer. We're continuing to investigate avenues to recover this more rapidly.

MONITORING about 20 hours ago - at 10/20/2025 07:07PM

We're observing full recovery across all endpoints and continuing to monitor.

INVESTIGATING about 22 hours ago - at 10/20/2025 05:52PM

We are continuing to experience API and Dashboard failures due to the ongoing AWS outage that are causing errors on multiple surface areas. We are investigating mitigations and waiting on further updates from AWS.

Latest Plaid outages

Payment Initiation API Degradation - about 18 hours ago
User API degradation - about 18 hours ago
Plaid Portal Degradation - about 21 hours ago
CRA API Degradation - about 23 hours ago
Payment Initiation API Degradation - about 23 hours ago

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