Outage in Plaid
User API degradation
Major
October 20, 2025 - Started about 18 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating the issue.
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Latest Updates ( sorted recent to last )
MONITORING
about 14 hours ago - at 10/21/2025 01:44AM
We’ve identified and resolved the root cause of the issue. New CRA user creation calls are now recovering. We’re continuing to work on a fix to allow previously failed requests to be retried.
INVESTIGATING
about 17 hours ago - at 10/20/2025 11:00PM
The degradation specifically affects users created with consumer_report_user_identity field (Plaid Check users). We are still investigating the issue.
INVESTIGATING
about 18 hours ago - at 10/20/2025 09:50PM
We are currently investigating the issue.
Latest Plaid outages
Payment Initiation API Degradation - about 18 hours ago
Plaid Portal Degradation - about 21 hours ago
AWS Outage - about 22 hours ago
CRA API Degradation - about 23 hours ago
Payment Initiation API Degradation - about 23 hours ago
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