Outage in Plaid
User API degradation
Resolved MajorIncident Report
We are currently investigating the issue.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/21/2025 05:17PM
This incident has been resolved.
MONITORING
6 months ago - at 10/21/2025 01:44AM
We’ve identified and resolved the root cause of the issue. New CRA user creation calls are now recovering. We’re continuing to work on a fix to allow previously failed requests to be retried.
INVESTIGATING
6 months ago - at 10/20/2025 11:00PM
The degradation specifically affects users created with consumer_report_user_identity field (Plaid Check users). We are still investigating the issue.
INVESTIGATING
6 months ago - at 10/20/2025 09:50PM
We are currently investigating the issue.
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