Outage in Plaid

Link performance degradation

Resolved Minor

December 01, 2025 - Started 3 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are experiencing degraded performance with Link. SMS messages for verification codes may be delayed. We are actively investigating and working to mitigate this issue.

Components affected

Plaid API - Production

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/02/2025 01:25AM

This incident has been resolved.

IDENTIFIED 3 months ago - at 12/01/2025 10:59PM

Link conversion continues to be degraded as multiple nationwide mobile carriers are experiencing delays in delivering SMS and MMS messages. We have implemented mitigations to restore some performance and continue to monitor as mobile service providers recover.

INVESTIGATING 3 months ago - at 12/01/2025 05:58PM

We have identified the root cause of the issue and are actively working to mitigate the impact.

INVESTIGATING 3 months ago - at 12/01/2025 05:48PM

We are experiencing degraded performance with Link. SMS messages for verification codes may be delayed. We are actively investigating and working to mitigate this issue.

Latest Plaid outages

Service Disruption Impacting Chase connections - 6 days ago

Service Disruption Impacting Chase connections - 7 days ago

Link performance degradation - 12 days ago

Elevated dashboard error rates - 18 days ago

Service Disruption Impacting Citibank connections - 19 days ago

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