Plaid experienced a 43-hour incident where transaction update webhooks were significantly delayed, caused by an issue with a third-party service provider that recurred after an initial resolution. All webhook types were affected, including default updates, initial, and historical transaction webhooks, with recovery prioritized in FIFO order. The provider issue was ultimately mitigated on July 24th, with normal webhook processing restored and the remaining backlog cleared.
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The third-party provider issue has been mitigated and recovery is progressing. New item connections and their initial and historical transaction webhooks are healthy and firing normally again, and new transaction updates, including default update webhooks, are being processed normally. We have resumed working through the remaining backlog of older default update webhooks and will continue to monitor closely as it clears.
We are again experiencing delays in Transactions update webhooks due to a recurrence of the third-party service provider issue that caused the earlier degradation. We are working closely with the provider to mitigate the issue and restore normal processing as quickly as possible.
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day Pacific Time.
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default update webhooks and expect all missing webhooks to be processed by the end of the day.
The underlying issue has been resolved, and recovery is progressing. Initial and historical transaction webhooks are now caught up, and new webhooks, including default webhooks, are being processed normally. We are continuing to work through the remaining backlog of older default webhook updates and are monitoring recovery closely.
The underlying issue is resolved and the system continues to recover. Initial and Historical webhook queues are processing and Default webhooks will process when that completes.
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
We are prioritizing recovery of initial and historical Transaction webhooks and then will work through the Default webhook queue. We expect the first group to complete in the next 2-3 hours.
Webhooks are being sent on a FIFO basis.
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
1:21pm EST - We are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon
1:21pm EST - To clarify, we are prioritizing initial and full pull recovery. We will work on recovering default pulls next. We don't yet have an estimate to when these delays will be fully resolved.
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
12:41pm EST - We're currently monitoring initial/full pull recovery over the next five to eight hours, will provide more information soon
We are currently experiencing delays in Transactions updates. We are actively investigating and working to mitigate this issue.
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