Outage in Plain
Ari is failing to reply when searching for knowledge
Resolved Major
August 19, 2026 - Started 10 days ago
- Lasted about 1 hour
Incident Report
We've identified issues with some of Ari's responses. We're investigating why and will update shortly.
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 08/19/2026 06:07PM
Fix has been deployed to production, we are seeing zero errors.
Continuing to monitor.
IDENTIFIED
10 days ago - at 08/19/2026 05:55PM
We are waiting for the fix to be deployed to production.
IDENTIFIED
10 days ago - at 08/19/2026 05:32PM
We've identified a recent bad deploy at 17:51 BST which meant that calls from Ari to Turbopuffer started to fail.
Turbopuffer is used by Ari to search for knowledge, so only Ari replies that require knowledge are impacted.
We have found the issue and are currently rolling back.
INVESTIGATING
10 days ago - at 08/19/2026 05:25PM
We've identified issues with some of Ari's responses. We're investigating why and will update shortly.
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