Outage in Planday

Issues with Planday's technical support line (Denmark and Norway)

Resolved Minor

April 01, 2022 - Started almost 4 years ago - Lasted about 3 hours
Official incident page

Incident Report

We're sorry to report that our Danish and Norwegian technical support phone lines are unavailable due to a third-party incident. In the meantime, our Support is available via the chat functionality located within your Planday portal. This page will be updated at we get more information from our third-party provider.

Components affected

Planday Web Planday Punch Clock Planday Help Chat Planday Mobile App - iOS Planday Mobile App - Android Planday Kiosk App

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 04/01/2022 02:21PM

The issue has now been mitigated as a fix as been implemented. The third-party will continue to monitor the results.

INVESTIGATING almost 4 years ago - at 04/01/2022 10:54AM

We're sorry to report that our Danish and Norwegian technical support phone lines are unavailable due to a third-party incident.

In the meantime, our Support is available via the chat functionality located within your Planday portal.

This page will be updated at we get more information from our third-party provider.

Latest Planday outages

Help Center may be inaccessible for some users - about 1 month ago

Slow response time to chat messages - about 1 month ago

Delay in messages - 3 months ago

Help chat, email and help centre currently unavailable due to third-party incident - 3 months ago

Problems loading some accounts - 3 months ago

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