Outage in Planday

Service Disruption caused by Third-Party

Resolved Minor
July 21, 2022 - Started over 2 years ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption due to an incident at one of our third-party providers.

We will update here as soon as we receive additional information from our provider.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 07/21/2022 03:04PM

We are currently monitoring the effects of the temporary fix implemented by our team to alleviate customer impact caused by this incident.

While we have reports from our third-party provider that they have mitigated issues in their end, we're still waiting for a final confirmation that the third-party service disruption is fully resolved.

We will continue to monitor performance for the time being, and this page will be updated tomorrow or as events warrant.
Thank you for your patience.

IDENTIFIED over 2 years ago - at 07/21/2022 05:46AM

While we're still awaiting mitigation of third-party service issues, the team has implemented a fix to alleviate impact for Planday's customers.
As this is a temporary fix, some users might experience longer response time in the product.

We will update this page as events warrant.

IDENTIFIED over 2 years ago - at 07/21/2022 05:04AM

We have reports from our service provider that the issue has been identified and that mitigation steps are being taken.

We are currently awaiting further information and will update this page as events warrant.

INVESTIGATING over 2 years ago - at 07/21/2022 04:39AM

We are currently experiencing a service disruption due to an incident at one of our third-party providers.

We will update here as soon as we receive additional information from our provider.

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