Outage in Planday

Service Disruption caused by Third-Party affecting Australian portals

Resolved Major
August 30, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing a service disruption due to an incident at one of our third-party providers. This is impacting customers in Australia. We will update here as soon as we receive additional information from our provider.
Components affected
Planday Web Planday Punch Clock Planday Mobile App - iOS Planday Mobile App - Android Planday Kiosk App
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 08/30/2023 05:33PM

Our third party provider has mitigated the issue on their end and service is now fully restored.
We thank you for your patience and apologise for the impact to the affected customers.

IDENTIFIED almost 2 years ago - at 08/30/2023 01:45PM

The mitigation measures taken by the third party are starting to take effect however it may take a few hours until improvements are notable.

We will update here as soon as we receive additional information from our provider.

IDENTIFIED almost 2 years ago - at 08/30/2023 12:24PM

The third party has identified the issue and are actively working on mitigating the impact.

INVESTIGATING almost 2 years ago - at 08/30/2023 11:34AM

We are currently experiencing a service disruption due to an incident at one of our third-party providers. This is impacting customers in Australia.

We will update here as soon as we receive additional information from our provider.

Latest Planday outages

Issues accessing Android app - about 2 months ago
Service Disruption - 2 months ago
Issues with Xero integration - 3 months ago
Degraded performance for some customers - 5 months ago
A number of portals currently inaccessible - 6 months ago

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