Service disruption caused by a third party provider

This incident has been resolved.

Our third-party provider has made additional updates regarding their ongoing incident. We can now confirm improved performance in the previously affected areas.

As a result, we are now transitioning the incident to a monitoring status. We will continue maintain close observation overnight and anticipate fully resolving the incident tomorrow morning, provided performance remains at operational levels.

Our team has made additional updates to the system, successfully making the web platform operational once again. This is a part of our ongoing mitigation effort to improve service while our third-party provider addresses their issues. Please note that some areas of the product may still display error messages or experience minor instability.

We will provide additional updates once the provider has fully resolved the underlying issue or as events warrant.

We are able to report that punchclock.planday.com is now fully operational. However, we continue to see degraded performance impacting our web environment.

The root cause remains an issue with our third-party provider, who is currently working to mitigate the disruption on their side and to fully restore their service.

We have taken additional steps on our end, and as a result, the Kiosk app is now fully operational.

We will provide another update once the provider has fully resolved the underlying issue or as events warrant.

The service disruption is still ongoing at our third-party provider, who is actively investigating and working on a fix.

We've taken immediate steps on our side, and as a result, both the Planday app and Open API are currently operational.

We will provide another update once the provider has fully resolved the underlying issue or as events warrant.

Updated compontents affected during this incident

Updated compontents affected during this incident

We are currently experiencing a service disruption due to an incident at one of our third-party providers.
We will update here as soon as we receive additional information from our provider.