Outage in Planday

Help chat, email and help centre currently unavailable due to third-party incident

Resolved Major
November 19, 2025 - Started 26 days ago - Lasted about 2 hours
Official incident page

Incident Report

We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider. We are currently awaiting third-party mitigation and will update this page as events warrant.
Components affected
Planday Help Chat

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 11/19/2025 06:30PM

This incident has been resolved.

MONITORING 26 days ago - at 11/19/2025 06:10PM

Our service provider has implemented a fix and is currently monitoring performance.
We will update this page as the third party incident progresses.

INVESTIGATING 26 days ago - at 11/19/2025 04:47PM

We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider.
We are currently awaiting third-party mitigation and will update this page as events warrant.

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