Outage in Planday
Help chat, email and help centre currently unavailable due to third-party incident
Resolved MajorIncident Report
We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider.
We are currently awaiting third-party mitigation and will update this page as events warrant.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 11/19/2025 06:30PM
This incident has been resolved.
MONITORING
26 days ago - at 11/19/2025 06:10PM
Our service provider has implemented a fix and is currently monitoring performance.
We will update this page as the third party incident progresses.
INVESTIGATING
26 days ago - at 11/19/2025 04:47PM
We're sorry to report that users are unable to access Planday's help chat, email and help centre due to incident at third-party provider.
We are currently awaiting third-party mitigation and will update this page as events warrant.
Latest Planday outages
Delay in messages - 20 days ago
Problems loading some accounts - about 1 month ago
Service disruption caused by a third party provider - about 2 months ago
Slow response time for some Planday accounts - about 2 months ago
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