Outage in Planday
Slow response time to chat messages
Resolved MinorIncident Report
You may experience longer response times to chat messages due to an incident at our third party provider's.
Components affected
Planday Help ChatTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 01/05/2026 03:20PM
Our third-party service provider has confirmed that the underlying issue is fully resolved. Chat functionality is now operating normally.
We are currently addressing a backlog of customer inquiries and messages received during the service interruption. Our team is working through these as quickly as possible. We appreciate your patience as we return to standard response times.
IDENTIFIED
4 months ago - at 01/05/2026 02:54PM
You may experience longer response times to chat messages due to an incident at our third party provider's.
Latest Planday outages
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Delay in messages - 5 months ago
Problems loading some accounts - 6 months ago
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