Outage in Planday

Help Center may be inaccessible for some users

Resolved Minor

January 14, 2026 - Started about 1 month ago - Lasted 5 days
Official incident page

Incident Report

We have reports of some users being intermittently not able to access some pages in our Help Center. We are investigating the issue and will update here as events warrant.

Components affected

Planday Web

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Latest Updates ( sorted recent to last )

RESOLVED 27 days ago - at 01/19/2026 11:11AM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 01/16/2026 04:08PM

The Help Center is now fully accessible in all languages. Some pages may take slightly longer to load while we implement improvements. We’re continuing to work on a permanent fix.

IDENTIFIED about 1 month ago - at 01/16/2026 09:54AM

Our team is working closely with our Third-party provider to resolve this issue.

In the meantime, you can still access Help Center articles via the Planday Help chat or through the links below:
EN https://intercom-help.eu/planday/en
DK https://intercom-help.eu/planday/da
DE https://intercom-help.eu/planday/de
NO https://intercom-help.eu/planday/nb
SE https://intercom-help.eu/planday/sv

IDENTIFIED about 1 month ago - at 01/16/2026 05:58AM

We are continuing to work on a fix for this issue.
While help.planday.com may be unavailable at times, all Help Center articles remain accessible via Help chat in Planday.

IDENTIFIED about 1 month ago - at 01/15/2026 02:16PM

We are continuing to work on a fix for this issue.
We appologize for any inconvenience this may cause.

IDENTIFIED about 1 month ago - at 01/15/2026 11:55AM

The issue has been identified. We'll update you as events warrant.

INVESTIGATING about 1 month ago - at 01/14/2026 08:47PM

Our service provider is still investigating the issue.
While help.planday.com may be unavailable at times, all Help Center articles remain accessible via Help chat in Planday.

Updates will be posted here as they become available.

INVESTIGATING about 1 month ago - at 01/14/2026 05:20PM

Our Third party provider is still investigating the issue.
We'll update you as events warrant.

INVESTIGATING about 1 month ago - at 01/14/2026 04:27PM

Our Third party provider is investigating the issue.

INVESTIGATING about 1 month ago - at 01/14/2026 03:37PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 01/14/2026 03:36PM

We have reports of some users being intermittently not able to access some pages in our Help Center.
We are investigating the issue and will update here as events warrant.

Latest Planday outages

Slow response time to chat messages - about 1 month ago

Delay in messages - 3 months ago

Help chat, email and help centre currently unavailable due to third-party incident - 3 months ago

Problems loading some accounts - 3 months ago

Service disruption caused by a third party provider - 4 months ago

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