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Outage in Planet DDS

Denticon - Reporting / DataShare / BCP Service Degraded for some users

Resolved Minor
May 14, 2026 - Started 27 days ago - Lasted about 1 hour
Official incident page

Incident Report

We have observed that a subset of users are encountering slowness/failures when generating reports within Denticon, as well as potential delays to DataShare & BCP data syncing. Our engineering team are actively engaged in mitigating this issue. We apologize for any disruption or inconvenience caused.
Components affected
Planet DDS Reports

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Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 05/14/2026 10:58AM

Functionality has now been restored and validated via internal testing. The small subset of impacted DataShare & BCP clients will be notified directly of any delays and explicit steps to retrieve delayed data.

IDENTIFIED 27 days ago - at 05/14/2026 10:27AM

We have implemented mitigation steps that should restore Reporting functionality to any impacted Denticon users. Our engineering team is continuing to investigate BCP & DataShare issues.

INVESTIGATING 27 days ago - at 05/14/2026 10:15AM

We have observed that a subset of users are encountering slowness/failures when generating reports within Denticon, as well as potential delays to DataShare & BCP data syncing. Our engineering team are actively engaged in mitigating this issue. We apologize for any disruption or inconvenience caused.

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