Outage in Planning Center

SMS Messages not being delivered

Resolved Major
March 26, 2024 - Started over 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue with outbound SMS messages not being delivered due to an upstream provider outage. This is impacting all SMS messages including Church Center login, Text2Give, People Text Messaging, and 2SV codes for login.
Components affected
Planning Center Check-Ins Planning Center Church Center Planning Center Giving Planning Center Login Planning Center People

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/26/2024 07:14PM

This incident has been resolved.

MONITORING over 1 year ago - at 03/26/2024 02:15PM

Some SMS messages that were attempted to be sent earlier may still be queued to send. We are continuing to monitor the recovery.

MONITORING over 1 year ago - at 03/26/2024 01:06PM

Outbound SMS messages are being delivered as expected again. We are continuing to monitor the recovery.

INVESTIGATING over 1 year ago - at 03/26/2024 12:39PM

We are investigating an issue with outbound SMS messages not being delivered due to an upstream provider outage. This is impacting all SMS messages including Church Center login, Text2Give, People Text Messaging, and 2SV codes for login.

Latest Planning Center outages

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Services mobile app crashing on launch for some users on iOS. - about 2 months ago

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