Outage in Planning Center

Group Chat Migration Delayed

Resolved Minor
July 10, 2024 - Started 5 months ago - Lasted 6 days
Official incident page

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Outage Details

There is currently a delay in our messaging migration to the new Group Chat experience. You can still create new conversations and chat in existing conversations. However, until the migration is complete, you will not see any historical messaging history. We will continue to update as progress is made.
Components affected
Planning Center Groups
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/16/2024 08:21PM

Group chat migration has completed! Messages along with their attachments should appear in all the proper conversations. Additionally, the migration banner should be removed from the Group dashboard.

MONITORING 5 months ago - at 07/11/2024 08:52PM

The migration is still running, but you should now see messages from the last 6 months. More will continue to backfill as the migration continues. Attachments were slowing the process down so those will be migrated after all other chat history is done. You may experience some slower performance while the migration is still running.

MONITORING 5 months ago - at 07/10/2024 11:27PM

The migration is still running, but you should now start seeing messages from the last month. More will continue to backfill as the migration continues. Attachments were slowing the process down so those will be migrated after all other chat history is done.

MONITORING 5 months ago - at 07/10/2024 07:42PM

There is currently a delay in our messaging migration to the new Group Chat experience. You can still create new conversations and chat in existing conversations. However, until the migration is complete, you will not see any historical messaging history. We will continue to update as progress is made.

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