Outage in Planning Center

Text message message delays (Twilio outage)

Resolved Minor
January 13, 2025 - Started 9 months ago - Lasted about 3 hours
Official incident page

Incident Report

Twilio's outage today ( https://status.twilio.com/incidents/w7755w4g4zq1 ) is causing delays with text messages, making it hard for some people to log into Church Center and Planning Center. We're monitoring and trying to do what we can to help. Sorry about this!
Components affected
Planning Center Church Center Planning Center Login

Need to monitor Planning Center outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/14/2025 01:30AM

Text message delays are indeed resolved and login codes are being delivered quickly again. Internally, we're talking about the future and how to make Planning Center more resilient against network outages like this. We're sorry about today's SMS delays!

MONITORING 9 months ago - at 01/14/2025 12:18AM

Twilio reports that SMS messages are being delivered quickly again. We're monitoring to ensure this continues. So far, all looks well.

IDENTIFIED 9 months ago - at 01/13/2025 10:52PM

Twilio's outage today ( https://status.twilio.com/incidents/w7755w4g4zq1 ) is causing delays with text messages, making it hard for some people to log into Church Center and Planning Center. We're monitoring and trying to do what we can to help. Sorry about this!

Latest Planning Center outages

Planning Center Degraded Performance - 3 days ago
Unexpected profile changes - 3 days ago
Unable to add a new bank account in Church Center app (Android specific) - about 1 month ago
Services mobile app crashing on launch for some users on iOS. - about 2 months ago
Checkr is not processing background checks - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook