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Outage in Planning Center

Text message message delays (Twilio outage)

Resolved Minor
January 13, 2025 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Twilio's outage today ( https://status.twilio.com/incidents/w7755w4g4zq1 ) is causing delays with text messages, making it hard for some people to log into Church Center and Planning Center. We're monitoring and trying to do what we can to help. Sorry about this!
Components affected
Planning Center Church Center Planning Center Login

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 01/14/2025 01:30AM

Text message delays are indeed resolved and login codes are being delivered quickly again. Internally, we're talking about the future and how to make Planning Center more resilient against network outages like this. We're sorry about today's SMS delays!

MONITORING about 1 year ago - at 01/14/2025 12:18AM

Twilio reports that SMS messages are being delivered quickly again. We're monitoring to ensure this continues. So far, all looks well.

IDENTIFIED about 1 year ago - at 01/13/2025 10:52PM

Twilio's outage today ( https://status.twilio.com/incidents/w7755w4g4zq1 ) is causing delays with text messages, making it hard for some people to log into Church Center and Planning Center. We're monitoring and trying to do what we can to help. Sorry about this!

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