Outage in Planning Center

External Link attachments are not loading on Services Mobile (iOS specific)

Resolved Minor
April 03, 2025 - Started 7 months ago - Lasted about 6 hours
Official incident page

Incident Report

Some customers are unable to access external link attachments on Services Mobile iOS version 6.2. Our team is looking into this issue.
Components affected
Planning Center Services

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/04/2025 03:59AM

A fix has been shipped in the form of a new Services iOS build, available in the App Store, (version 6.2.1)

IDENTIFIED 7 months ago - at 04/04/2025 02:35AM

Update: Our team has identified and submitted a fix to the App Store, which is now in Review.

IDENTIFIED 7 months ago - at 04/04/2025 01:43AM

Update: Our team is continuing to work on a fix for this issue and plan to submit a new build to the app store for review once we have confirmed the fix.

IDENTIFIED 7 months ago - at 04/03/2025 11:52PM

The issue affecting external link attachments from loading has been identified and the team is working on a fix.

INVESTIGATING 7 months ago - at 04/03/2025 10:42PM

Some customers are unable to access external link attachments on Services Mobile iOS version 6.2. Our team is looking into this issue.

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