Outage in Planning Center

Elevated errors related to processing payments and donations.

Resolved Minor
April 13, 2025 - Started 13 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating errors when trying to submit donations or add new payment methods in Giving and Registrations
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 04/13/2025 01:24PM

This incident has been resolved.

MONITORING 13 days ago - at 04/13/2025 12:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 04/13/2025 12:31PM

Donations and payments are being processed successfully now in Giving and Registrations. We are currently working on an issue related to connecting new Stripe accounts in Accounts.

MONITORING 13 days ago - at 04/13/2025 11:49AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 13 days ago - at 04/13/2025 11:18AM

We have identified the issue and are working on a fix.

INVESTIGATING 13 days ago - at 04/13/2025 11:12AM

We are investigating errors when trying to submit donations or add new payment methods in Giving and Registrations

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