Outage in Planning Center

Elevated errors related to processing payments and donations.

Resolved Minor

April 13, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating errors when trying to submit donations or add new payment methods in Giving and Registrations

Components affected

Planning Center Accounts Planning Center Church Center Planning Center Giving Planning Center Registrations

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 04/13/2025 01:24PM

This incident has been resolved.

MONITORING about 1 year ago - at 04/13/2025 12:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 04/13/2025 12:31PM

Donations and payments are being processed successfully now in Giving and Registrations. We are currently working on an issue related to connecting new Stripe accounts in Accounts.

MONITORING about 1 year ago - at 04/13/2025 11:49AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 year ago - at 04/13/2025 11:18AM

We have identified the issue and are working on a fix.

INVESTIGATING about 1 year ago - at 04/13/2025 11:12AM

We are investigating errors when trying to submit donations or add new payment methods in Giving and Registrations

Latest Planning Center outages

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Button Visibility Issue in Giving - about 1 month ago

People is temporarily down - about 2 months ago

Calendar Kiosks Not Loading - about 2 months ago

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