Outage in Planning Center

Elevated errors related to processing payments and donations.

Resolved Minor
April 13, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating errors when trying to submit donations or add new payment methods in Giving and Registrations

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/13/2025 01:24PM

This incident has been resolved.

MONITORING 7 months ago - at 04/13/2025 12:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 04/13/2025 12:31PM

Donations and payments are being processed successfully now in Giving and Registrations. We are currently working on an issue related to connecting new Stripe accounts in Accounts.

MONITORING 7 months ago - at 04/13/2025 11:49AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 months ago - at 04/13/2025 11:18AM

We have identified the issue and are working on a fix.

INVESTIGATING 7 months ago - at 04/13/2025 11:12AM

We are investigating errors when trying to submit donations or add new payment methods in Giving and Registrations

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