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Outage in Planning Center

Services mobile app crashing on launch for some users on iOS.

Resolved Major
September 03, 2025 - Started 8 months ago - Lasted about 8 hours
Official incident page

Incident Report

Our team is currently investigating reports of the mobile app crashing on launch for some iOS devices.
Components affected
Planning Center Services

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/04/2025 12:14AM

This issue has been resolved. Affected users can update to version 6.4.3 in the App Store.

IDENTIFIED 8 months ago - at 09/03/2025 09:00PM

After successfully verifying the fix in beta, we’ve submitted the update to the App Store and are now awaiting review.

IDENTIFIED 8 months ago - at 09/03/2025 07:23PM

Our team has identified the issue and is implementing a fix for internal testing to ensure the fix resolves the issue.

IDENTIFIED 8 months ago - at 09/03/2025 06:38PM

The issue has been identified and our team is working on a fix.

INVESTIGATING 8 months ago - at 09/03/2025 05:25PM

Our team is still actively investigating reports that the mobile app is crashing on launch for some iOS devices. We’ll share updates as soon as we know more.

INVESTIGATING 8 months ago - at 09/03/2025 04:15PM

Our team is currently investigating reports of the mobile app crashing on launch for some iOS devices.

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