Outage in Planning Center

Services mobile app crashing on launch for some users on iOS.

Resolved Major
September 03, 2025 - Started 10 days ago - Lasted about 8 hours
Official incident page

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Outage Details

Our team is currently investigating reports of the mobile app crashing on launch for some iOS devices.
Components affected
Planning Center Services
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 09/04/2025 12:14AM

This issue has been resolved. Affected users can update to version 6.4.3 in the App Store.

IDENTIFIED 10 days ago - at 09/03/2025 09:00PM

After successfully verifying the fix in beta, we’ve submitted the update to the App Store and are now awaiting review.

IDENTIFIED 10 days ago - at 09/03/2025 07:23PM

Our team has identified the issue and is implementing a fix for internal testing to ensure the fix resolves the issue.

IDENTIFIED 10 days ago - at 09/03/2025 06:38PM

The issue has been identified and our team is working on a fix.

INVESTIGATING 10 days ago - at 09/03/2025 05:25PM

Our team is still actively investigating reports that the mobile app is crashing on launch for some iOS devices. We’ll share updates as soon as we know more.

INVESTIGATING 10 days ago - at 09/03/2025 04:15PM

Our team is currently investigating reports of the mobile app crashing on launch for some iOS devices.

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