Planning Center Degraded Performance

All delayed tasks have completed. Planning Center is operating normally and this incident is resolved.

All the delayed tasks have been rescheduled and will be completed in the next few hours. We're continuing to monitor for any further issues.

AWS issues have been fully resolved. While they continue working through their backlog, Planning Center is operating normally and we are monitoring closely. Earlier, the outage slowed all products and caused some scheduled tasks to fail, but we are re-running everything affected—including recurring donations, People list refreshes and automations, Services emails, Check-Ins “create event periods” jobs, Groups attendance reminders and emails, and all other scheduled tasks.

We are making steady progress toward full recovery and continue to work through our backlog.

AWS mitigation efforts are in progress. We are seeing signs of recovery and continue to monitor the situation.

The root cause was identified and AWS is working to stabilize and recover. When everything is back up, we will re-run critical recurring tasks that were impacted, such as scheduled recurring donations, scheduled list refreshes, scheduled Services emails, Check-ins create event periods, etc.

We are suffering from failed EC2 launches, causing progressively worse latency. Our upstream provider, AWS, is still investigating the connectivity issues. We are monitoring closely and responding accordingly.

Background tasks continue to be delayed. This may impact features like sending messages and automations.

Dashboards in Home are also not currently displaying.

We are working to stabilize our platform and restore all access as quickly as possible.

Some background operations are experiencing occasional brief delays due to residual impact from the earlier outage. We are continuing to monitoring these and respond accordingly.

Planning Center is recovering, and we are currently monitoring the situation.

We are continuing to monitor the status of our upstream provider (https://health.aws.amazon.com/health/status). This outage is unrelated to the open incident related to inadvertent profile changes.

We are currently investigating a major outage with a service provider.