Outage in Planning Center
Login Issue on Church Center App for New Users
Minor
May 12, 2026 - Started about 4 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).
Components affected
Planning Center Church CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 3 hours ago - at 05/13/2026 01:56AM
We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.
INVESTIGATING
about 4 hours ago - at 05/13/2026 12:25AM
We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).
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