Outage in Platform.sh

MariaDB/MySQL issues on Platform.sh US and EU legacy regions.

Resolved Minor

September 16, 2022 - Started over 3 years ago - Lasted about 3 hours
Official incident page

Incident Report

We have detected an issue affecting MariaDB/MySQL service on Platform.sh US and EU legacy regions. Our Operations team has been notified and is currently working to restore service. This outage does not affect Dedicated Enterprise Clusters. We will update you as soon as we have further information.

Components affected

Platform.sh Europe (West) (eu.platform.sh) Platform.sh USA (East) (us.platform.sh)

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Latest Updates ( sorted recent to last )

MONITORING over 3 years ago - at 09/16/2022 01:05PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 09/16/2022 10:14AM

Our Operations Team is working on a fix for this issue.

If you are running a MariaDB/MySQL 10.3/10.4/10.5 service in this region. Please refrain from branching or backing up your environment, as the service will not start correctly once this process is completed.

IDENTIFIED over 3 years ago - at 09/16/2022 10:10AM

We have detected an issue affecting MariaDB/MySQL service on Platform.sh US and EU legacy regions. Our Operations team has been notified and is currently working to restore service.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.

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