Outage in Platform.sh

Issues Redeploying on US Region

Resolved Major
March 01, 2023 - Started over 2 years ago - Lasted about 13 hours
Official incident page

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Outage Details

We have detected an issue affecting environments on the us.platform.sh region causing environments to be put into a faulty state when redeploying. Our Operations team has been notified and is currently working to restore service. At this time refrain from any environment redeployment activities until further notice. This outage does not affect Dedicated Enterprise Clusters. We will update you as soon as we have further information.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/02/2023 07:49AM

This incident has been resolved.

Our engineering team has delivered the fix to the affected environments.
Redeployments should now function as expected with successful build(s).

Please submit support tickets for further assistance if needed.

MONITORING over 2 years ago - at 03/02/2023 02:55AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 03/01/2023 08:37PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 03/01/2023 07:58PM

Upon further investigation by our operations team, we have discovered some environments in the US region have been put in broken state, regardless if they have been redeployed.

Our operations team is currently working on a solution to fix the issue on effected projects. More information will be posted as more information becomes available.

INVESTIGATING over 2 years ago - at 03/01/2023 06:58PM

We have detected an issue affecting environments on the us.platform.sh region causing environments to be put into a faulty state when redeploying. Our Operations team has been notified and is currently working to restore service. At this time refrain from any environment redeployment activities until further notice.

This outage does not affect Dedicated Enterprise Clusters.

We will update you as soon as we have further information.

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