Outage in Upsun

Emergency maintenance

Resolved Minor

September 21, 2023 - Started almost 3 years ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently deploying an emergency update on all grid host projects. The Console (UI), and API will be unavailable while the upgrade is ongoing.

Components affected

Upsun Europe (North 1) (eu-5.platform.sh) Upsun Europe (West 2) (eu-2.platform.sh) Upsun Europe (Germany) (de-2.platform.sh) Upsun Europe (West 4) (eu-4.platform.sh) Upsun USA (East) (us.platform.sh) Upsun Europe (France 4) (fr-4.platform.sh) Upsun USA-2 (East 2) (us-2.platform.sh) Upsun Europe (France) (fr-1.platform.sh) Upsun USA-4 (East 1) (us-4.platform.sh) Upsun USA-3 (West 2) (us-3.platform.sh) Upsun United Kingdom (uk-1.platform.sh) Upsun Australia (au.platform.sh) Upsun Europe (France 3) (fr-3.platform.sh) Upsun Canada (ca-1.platform.sh) Upsun Europe (West) (eu.platform.sh)

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 09/21/2023 06:02PM

This incident has been resolved.

MONITORING almost 3 years ago - at 09/21/2023 02:54PM

We have restored services and are monitoring the results.

IDENTIFIED almost 3 years ago - at 09/21/2023 12:08PM

The emergency maintenance is ongoing. The Console (UI), and API will be unavailable in the meantime. Environment are expected to be running as normal.

IDENTIFIED almost 3 years ago - at 09/21/2023 10:56AM

We are currently deploying an emergency update on all grid host projects. The Console (UI), and API will be unavailable while the upgrade is ongoing.

Latest Upsun outages

Auth subsystems outage - 4 months ago

DNS failures across multiple regions - 5 months ago

Partial Outage on de-2.platform.sh - 5 months ago

Outage on DE-2 Region - 5 months ago

Partial outage on uk-1.platform.sh - 5 months ago

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