Outage in Platform.sh

Partial Outage on EU-5 region

Resolved Minor

December 11, 2024 - Started about 1 year ago - Lasted 2 days
Official incident page

Incident Report

We have detected degraded performance due to updates to storage infrastructure affecting service on the EU-5 region. Our Operations team has been notified and is currently investigating. Projects on the region may experience web request time-outs. We will update you as soon as we have further information.

Components affected

Platform.sh Europe (North 1) (eu-5.platform.sh)

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/13/2024 07:20AM

We have not seen any further storage alerts in the region and marking the incident as resolved.

MONITORING about 1 year ago - at 12/12/2024 12:56AM

Operations team has implemented fixes and storage infrastructure is no longer in degraded state. We have not received new outage reports however, We will continue to monitor the situation.

IDENTIFIED about 1 year ago - at 12/11/2024 11:28AM

Our Team have added additional storage nodes and are actively monitoring the region.

INVESTIGATING about 1 year ago - at 12/11/2024 05:35AM

We have detected degraded performance due to updates to storage infrastructure affecting service on the EU-5 region.

Our Operations team has been notified and is currently investigating. Projects on the region may experience web request time-outs.

We will update you as soon as we have further information.

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