Outage in Upsun

Partial Outage on EU-5 region

Resolved Minor

December 11, 2024 - Started almost 2 years ago - Lasted 2 days
Official incident page

Incident Report

We have detected degraded performance due to updates to storage infrastructure affecting service on the EU-5 region. Our Operations team has been notified and is currently investigating. Projects on the region may experience web request time-outs. We will update you as soon as we have further information.

Components affected

Upsun Europe (North 1) (eu-5.platform.sh)

Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 12/13/2024 07:20AM

We have not seen any further storage alerts in the region and marking the incident as resolved.

MONITORING almost 2 years ago - at 12/12/2024 12:56AM

Operations team has implemented fixes and storage infrastructure is no longer in degraded state. We have not received new outage reports however, We will continue to monitor the situation.

IDENTIFIED almost 2 years ago - at 12/11/2024 11:28AM

Our Team have added additional storage nodes and are actively monitoring the region.

INVESTIGATING almost 2 years ago - at 12/11/2024 05:35AM

We have detected degraded performance due to updates to storage infrastructure affecting service on the EU-5 region.

Our Operations team has been notified and is currently investigating. Projects on the region may experience web request time-outs.

We will update you as soon as we have further information.

Latest Upsun outages

Auth subsystems outage - 6 months ago

DNS failures across multiple regions - 7 months ago

Partial Outage on de-2.platform.sh - 7 months ago

Outage on DE-2 Region - 7 months ago

Partial outage on uk-1.platform.sh - 7 months ago

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