Outage in PlayFab

Increased Error Rates for RedeemPlaystationStoreInventoryItems, ConsumePS5Entitlements, and ConsumePSNEntitlements APIs

Resolved Major
October 09, 2025 - Started 2 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are observing increased Error Rates for RedeemPlaystationStoreInventoryItems, ConsumePS5Entitlements, and ConsumePSNEntitlements APIs

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2025 09:40PM

This incident has been resolved.

INVESTIGATING 2 months ago - at 10/09/2025 08:00PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 10/09/2025 07:55PM

We are observing increased Error Rates for RedeemPlaystationStoreInventoryItems, ConsumePS5Entitlements, and ConsumePSNEntitlements APIs

Latest PlayFab outages

A subset of catalog items created since October 21st have been unable to be redeemed - 11 days ago
Intermittent API failures in Leaderboard, Lobby and Game Saves services - 19 days ago
Issues loading the Upgrade Account / Plan Recommendation page - 20 days ago
Bulk Segmentation are delayed - 30 days ago
Widespread Connectivity Issues - about 2 months ago

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